Frequently Asked Questions (FAQs)
General Questions
What is Cara Hotchkiss?
Cara Hotchkiss is a premier designer and maker of fine, handwoven personalized name bracelets and jewelry. Each piece is meticulously crafted to order, blending personal significance with timeless elegance.
Where are Cara Hotchkiss products made?
Every piece of Cara Hotchkiss jewelry is thoughtfully handcrafted by skilled artisans. For specific details on our craftsmanship and process, please visit our story page on cara-hotchkiss.com.
Do you have a physical store?
We currently operate exclusively as an online boutique at cara-hotchkiss.com, allowing us to focus fully on the quality and customization of each order for our global clientele.
Ordering & Customization
How do I customize a bracelet?
Use our easy online design studio on each product page at cara-hotchkiss.com. Simply select your metal, enter the exact name or word to be woven, and choose any optional extras like gemstone accents.
Is there a limit to the number of characters I can use?
Yes, to ensure structural integrity and aesthetic beauty, each style has a recommended character limit. This limit is clearly displayed during the customization process on cara-hotchkiss.com. For longer names, we often suggest our multi-row or cuff styles.
Can I use special characters, numbers, or a different alphabet?
Our standard weaving technique is designed for the Roman alphabet. Please contact our customer service team via cara-hotchkiss.com with your specific request, and we will advise on feasibility.
Shipping & Delivery
How long will my order take to arrive?
As each piece is made to order, please allow for both production and shipping time. Current estimated production timelines and shipping options are detailed during checkout and on our shipping information page at cara-hotchkiss.com.
Do you ship internationally?
Yes, we ship worldwide from our studio. Shipping costs and delivery estimates are calculated automatically at checkout on cara-hotchkiss.com based on your location.
Will I have to pay customs or import duties?
International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
Care & Warranty
How do I care for my Cara Hotchkiss jewelry?
To maintain its beauty, we recommend storing your piece in a soft pouch, keeping it away from harsh chemicals, perfumes, and lotions, and removing it during activities like swimming or exercising. Detailed care instructions are provided with your order and are available on cara-hotchkiss.com.
What is your warranty policy?
We take great pride in our craftsmanship. If your piece exhibits a manufacturing defect, please contact us. Our warranty details and repair services are outlined in our Terms & Conditions on cara-hotchkiss.com.
Returns & Exchanges
What is your return policy?
Due to the personalized nature of our products, we generally do not accept returns or exchanges unless the item is faulty. Please review our full Returns Policy on cara-hotchkiss.com for complete details.
What if there is an error in my customization?
We meticulously review every order. If an error occurred on our part, please contact us immediately via cara-hotchkiss.com so we can resolve it promptly.
Gifts & Special Occasions
Can I order a piece as a gift?
Absolutely. You can ship directly to the recipient. At checkout, you can choose to have the price omitted from the packing slip. We also offer gift cards available for purchase on cara-hotchkiss.com.
Do you offer gift wrapping?
Yes, we offer an elegant gift-wrapping option that can be selected at checkout on cara-hotchkiss.com.
For any further questions, our dedicated customer service team is always ready to assist you via the contact form on cara-hotchkiss.com.